From all of us here at Escentially Annie, we want to say a big THANK YOU for your order! We hope your customers LOVE these products as much as we do.
Now that you've placed your order, here's what you can expect...
First, you will not receive an order confirmation email until your order is finished in production. It's a weird quirk of our system. 🤷♀️ If you would like a copy sent to you now, ahead of the final invoice, just send us an email and we'd be happy to send that over.
All of our products are handmade, and made-to-order. You can expect your order to be finished in production in 3-14 days (depending on our volume of orders at the time). If you need us to put a rush on it, we'd be happy to; please reach out to us via email with the date you need to receive your order and we'll do our best to make it happen.
When your order is finished and ready for delivery or shipping, we'll send your final invoice via email. The applicable delivery/shipping fee will be included on the invoice. Payment is due within 15 days, but the sooner you pay the invoice, the sooner your order will be delivered. We will not deliver/ship your order until we have received payment in full.
We try to keep our website as up to date as possible, but if by some chance we are out of an item on your order, we will remove that item prior to sending your final invoice.
When your order arrives, take note of the product care instructions that are included, as well as any other notes that we may have tucked in. If you notice a discrepancy between what you ordered and what you received, reach out to us via email within one week of receiving your order and we'd be happy to look into it.
Thank you again for your support! If there's anything you need, we're just an email away 🖤